To make an appointment, you can either BOOK ONLINE or call (02) 4384 7200.   Our appointments are in the following timeslots – 5, 15, 30, 45 minutes or longer.   If you have several issues that you wish to discuss or something that may need more in-depth assessment (such as mental health issues, post-natal checks, non-specific symptoms, complex issues, relationship problems, care plans or health assessment) please ask for a longer appointment. 

The following appointments will require a longer appointment:

• New patient appointment
• Driving medical
• Health Assessments
• Skin checks
• Healthy heart checks
• Immunisation (children)

Please advise the Reception team when making these types of appointments.

We ask that you provide us with at least 3 hours notice should you not be able to attend a booked appointment to enable us time to offer this appointment to another patient.

Patients who cancel an appointment with less than 3 hours notice or failing to attend a scheduled appointment will be charged a non-attendance fee.

The non-attendance fee for a standard appointment is $50.00 and a long appointment is $90.00.

Please note that the non-attendance fee will need to be settled prior to scheduling a future appointment.

If you wish to speak to the doctor or nurse, please tell the receptionist how urgent the matter is. If they are unable to speak to you straight away the receptionist will take down your contact details and the doctor or nurse will return your call as soon as possible.

Our Practice uses a reminder system called Hot Doc which will text message a friendly reminder for all upcoming appointments.  Sometimes this system will also require you to answer some questions prior to the appointment, this will assist the doctor or nurse with your appointment.

Our Practice is very committed and proactive to health promotion and preventative care. We may issue you with a recall notice from time to time, offering preventative health services appropriate to your care. If you do not wish to participate in this system, please advise your doctor or the practice nurse.

If you require a referral to another health professional such as a specialist, an appointment is legally required even for an ongoing referral or a known condition.

All prescriptions (including repeat prescriptions) are best made during an appointment, so we can monitor your progress and alter the management of your medication, if necessary.

The results of any tests you have had will be sent to your consulting doctor. We will contact you if there is any area of concern and you need to be notified, or if you need to make a follow up appointment. If you would like to know the results of any of your tests, please call the clinic to make an appointment to go through the results with your doctor. Results will not be sent to you via email or fax.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Our Practice does not generally communicate with patients via email as it is not a secure medium. For all enquiries or to make an appointment, please call us on (02 4384 7200.

We welcome patient feedback on ways to improve our service.  Please speak to our doctors or Business Manager with your feedback and/or concerns or issues, Occasionally, we will ask patients to fill out a confidential questionnaire on their views of the practice and how it can be improved.  If you have a complaint about any of our services, please speak to us first to assist us in resolving it for you. If you feel unable to do this or are unhappy with our response, you can contact the Health and Community Services Complaints Commissioner on 1800 232 007 or at www.hcscc.sa.gov.au