Patient Information
We are committed to quality care and putting our “Patients First”
Patient Announcement
General Consultation Appointment Times
It is extremely important that our GP’s allow sufficient time to meet our patients needs so please book the appropriate consultation.
Standard Consultation – 1 to 2 issues
Long Consultation – Multiple or complex issues
Payment Methods
As banks are moving towards no Teller service it is becoming more difficult for us to get notes for change for patients.
CASH: We are happy to accept cash but please ask if you can provide the exact amount
TYRO: We accept payment bank credit and debit cards – patients will be required to cover the transaction fee costs
DIRECT DEBIT: We accept payment by direct debit to the GP bank account. You will need to do this onsite in the Practice and email a completed remittance advice to admin@completehealthatcrossways.com.au.
Fees
We are a private billing medical practice and appreciate the full payment of fees on the day of consultation. Payments may be made by Cash, Credit Card and EFTPOS. In most cases, Medicare rebates can be credited back to your account immediately if you have an EFTPOS card with a cheque or savings facility.
Please note that bulk billing is not available for all patient groups on Saturdays.
Our Practice Fees:
General Consultation Fees – Monday to Friday
QUICK Consultation (under 5 minutes)
Standard Consultation: (Under 20 minutes)
Long Consultation: (more than 20 minutes under 30 minutes)
Special Consultation: (between 30-45 minutes)
Telephone Consultation
General Consultation Fees – Saturday
All consultations will be privately billed on Saturdays and Public Holidays.
STANDARD Consultation (under 20 minutes)
LONG Consultation(more than 20 minutes under 30 minutes)
SPECIAL Consultation (between 30-45 minutes)
Telephone Consultation
All other practice fees:
Skin Checks no Biopsy – Standard
Skin Checks no Biopsy – Long (36)
Skin Checks no Biopsy – Special (44)
Skin Checks with Biopsies – Standard
Skin Checks with Biopsies – Long
Skin Checks with Biopsies – Special
IUD Insertion (35503) & 36 + Pregnancy Test (73806)
IUD Removal & Insertion (36) & Pregnancy Test (73806)
Implanon Insertion (14206) & 23/36 & Pregnancy Test (73806)
Implanon Removal
Implanon Removal & Insertion
Menopause/ Perimenopause Initial
Menopause/ Perimenopause - Follow up Standard
Menopause/ Perimenopause - Follow up Long
Menopause/ Perimenopause - Follow Up Special
Chronic Disease Pain Management Initial
Alternative Pain Therapy Initial
Alternative Pain Therapy Follow Up Standard
Alternative Pain Therapy Follow Up Long
GP Management Plan
Team Care Arrangement
Review of GP Management Plan or Team Care Arrangements
GP Mental Health Treatment Plan (20 – 30 minutes)
GP Mental Health Treatment Plan (40 minutes or more)
Mental Health Consultation
Review of GP mental health treatment plan
Biopsy of skin
Holter Monitoring (Continuous ECG monitoring)
Theatre Booking Fee – Simple Excisions
Theatre Booking Fee – Complex Excisions
Removal of Sutures only
RTA Medical – NSW Fitness to Drive
Injection administered by Nurse
Iron Infusion
INR attended to by Nurse
Ear Syringe must be seen by GP before booking an appointment with Nurse for this procedure
Non Attendance Fee (without 3 hours notice)
Transfer of Medical Records to another Medical Practice
Our After Hours Fees are:
Quick Consultation: (Under 5 minutes)
Standard Consultation: (Under 20 minutes)
Long Consultation: (more than 20 minutes under 30 minutes)
Special Consultation: (between 30-45 minutes)
Opening Hours
We are open Monday to Friday.
Our Practice is open for appointments on the following days.
Monday
8am to 6pm
Tuesday
8am to 5pm
Wednesday
8am to 6pm
Thursday
8am to 5pm
Friday
8am to 4pm
Saturday
9am to 1pm
Consultations
Appointments
Appointments are made in 15-minute intervals. If you feel that you will need longer with the doctor, please let the reception staff know when you are making the appointment. We understand that many problems require same-day attention and our reception staff will do their best to fit in appointments for urgent matters.
Booking an Appointment
To make an appointment, you can either BOOK ONLINE or call (02) 4384 7200. Our appointments are in the following timeslots – 5, 15, 30, 45 minutes or longer. If you have several issues that you wish to discuss or something that may need more in-depth assessment (such as mental health issues, post-natal checks, non-specific symptoms, complex issues, relationship problems, care plans or health assessment) please ask for a longer appointment.
Long Appointments
The following appointments will require a longer appointment:
- New patient appointment
- Driving medical
- Health Assessments
- Skin checks
- Healthy heart checks
- Immunisation (children)
Please advise the Reception team when making these types of appointments.
Non-attendance
We ask that you provide us with at least 3 hours notice should you not be able to attend a booked appointment to enable us time to offer this appointment to another patient.
Patients who cancel an appointment with less than 3 hours notice or failing to attend a scheduled appointment will be charged a non-attendance fee.
The non-attendance fee for a standard appointment is $50.00 and a long appointment is $90.00.
Please note that the non-attendance fee will need to be settled prior to scheduling a future appointment.
Contacting Us
If you wish to speak to the doctor or nurse, please tell the receptionist how urgent the matter is. If they are unable to speak to you straight away the receptionist will take down your contact details and the doctor or nurse will return your call as soon as possible.
Reminder System
Our Practice uses a reminder system called Hot Doc which will text message a friendly reminder for all upcoming appointments. Sometimes this system will also require you to answer some questions prior to the appointment, this will assist the doctor or nurse with your appointment.
Recall
Our Practice is very committed and proactive to health promotion and preventative care. We may issue you with a recall notice from time to time, offering preventative health services appropriate to your care. If you do not wish to participate in this system, please advise your doctor or the practice nurse.
Prescriptions and referrals
If you require a referral to another health professional such as a specialist, an appointment is legally required even for an ongoing referral or a known condition.
All prescriptions (including repeat prescriptions) are best made during an appointment, so we can monitor your progress and alter the management of your medication, if necessary.
Results
The results of any tests you have had will be sent to your consulting doctor. We will contact you if there is any area of concern and you need to be notified, or if you need to make a follow up appointment. If you would like to know the results of any of your tests, please call the clinic to make an appointment to go through the results with your doctor. Results will not be sent to you via email or fax.
Patient Confidentiality
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Email Policy
Our Practice does not generally communicate with patients via email as it is not a secure medium. For all enquiries or to make an appointment, please call us on (02 4384 7200.
Patient Feedback
We welcome patient feedback on ways to improve our service. Please speak to our doctors or Business Manager with your feedback and/or concerns or issues, Occasionally, we will ask patients to fill out a confidential questionnaire on their views of the practice and how it can be improved. If you have a complaint about any of our services, please speak to us first to assist us in resolving it for you. If you feel unable to do this or are unhappy with our response, you can contact the Health and Community Services Complaints Commissioner on 1800 232 007 or at www.hcscc.sa.gov.au
FACILITIES
- Air Conditioned Facility
- Baby Change Facilities
- Magazines
- Bus Stop Nearby
- Free Council Carpark across the street
- Disabled Parking
- Free Onsite Parking
- Free Street Parking
- Parent & Family friendly Parking
- Motorcycle Parking
- Pram Friendly Clinic
- Same day appointments available
- Disabled Toilet
- Wheelchair Access