Patient Information

We are committed to quality care and putting our “Patients First”

Feedback Form

The doctors and staff at Complete Health at Crossways are committed to providing you with a high standard of patient care.  We seek and welcome your input with any suggestions or feedback to help us improve our service.  This online feedback form will be emailed directly to the Practice Manager of Complete Health at Crossways.

Your responses are treated in confidence.

What is your age?

Have you been to another General Practice in the last year?

How many times have you visited this practice in the past 12 months?

How long have your been coming to this practice?

Was this visit for yourself or someone you are caring for


Do you Consider yourself to be of Aboriginal and/or Torres Strait Islander descent?

Which Language do you speak at home? (Tick all Spoken)

Highest Level of Education:

Health Care Card type:

11 + 15 =


We are a private billing medical practice and appreciate the full payment of fees on the day of consultation.  Payments may be made by Cash, Credit Card and EFTPOS.  In most cases, Medicare rebates can be credited back to your account immediately if you have an EFTPOS card with a cheque or savings facility.

Our Practice Fees are:

Quick Consultation: (Under 5 minutes)

Standard Consultation: (Under 20 minutes)

Long Consultation: (more than 20 minutes under 30 minutes)

Special Consultation: (between 30-45 minutes)

Telephone Consultation

Skin Checks no Biopsy, our fee between $85 to $205

Skin Checks with Biopsies – Standard

Skin Checks with Biopsies – Long

Skin Checks with Biopsies – Special

Menopause/ Perimenopause Initial

Menopause/ Perimenopause - Follow up Standard

Menopause/ Perimenopause - Follow up Long

Menopause/ Perimenopause - Follow Up Special

Medicinal Cannabis Initial

Medicinal Cannabis Initial

Medicinal Cannabis Follow Up Standard

Medicinal Cannabis Follow Up Long

GP Management Plan

Team Care Arrangement

Review of GP Management Plan or Team Care Arrangements

GP Mental Health Treatment Plan (20 – 30 minutes)

GP Mental Health Treatment Plan (40 minutes or more)

Mental Health Consultation

Review of GP mental health treatment plan (2712)

Biopsy of skin

Booking Fee per excision (Includes initial follow up and suture removal)

Removal of Sutures only

RTA Medical – NSW Fitness to Drive

Scripts without appointment only if seen within last 3 months

Ongoing Referrals without appointment only if seen within last 3 months

Iron Infusion

Injection administered by Nurse

INR attended to by Nurse

Ear Syringe must be seen by GP before booking an appointment with Nurse for this procedure

Our After Hours Fees are:

Quick Consultation: (Under 5 minutes)

Standard Consultation: (Under 20 minutes)

Long Consultation: (more than 20 minutes under 30 minutes)

Special Consultation: (between 30-45 minutes)

*** Please note that our standard fees apply to all consultations

*** Please note 24 hours is required for the cancellation of appointments – if patient’s “do not turn up” on the day without notice a $20.00 cancellation fee may apply to the next scheduled appointment

Opening Hours

We are open Monday to Friday.


Our Practice is open for appointments on the following days.


8am to 6pm


8am to 5pm


8am to 6pm


8am to 5pm


8am to 4pm


9am to 1pm


Bulk Billing

Our aim, whenever possible is to bulk bill regular patients of the practice who have a Centrelink Health Care Card, Centrelink Pension Card, who are children UNDER 15years of age and adults OVER the age of 90 for general consultations.


Appointments are made in 15-minute intervals. If you feel that you will need longer with the doctor, please let the reception staff know when you are making the appointment. We understand that many problems require same-day attention and our reception staff will do their best to fit in appointments for urgent matters.

Booking an Appointment

To make an appointment, you can either BOOK ONLINE or call (02) 4384 7200.   Our appointments are in the following timeslots – 5, 15, 30, 45 minutes or longer.   If you have several issues that you wish to discuss or something that may need more in-depth assessment (such as mental health issues, post-natal checks, non-specific symptoms, complex issues, relationship problems, care plans or health assessment) please ask for a longer appointment. 

Long Appointments

The following appointments will require a longer appointment:

  • New patient appointment
  • Driving medical
  • Health Assessments
  • Skin checks
  • Healthy heart checks
  • Immunisation (children)

Please advise the Reception team when making these types of appointments.


We ask that you give us at least 4 hours’ notice should you not be able to attend a booked appointment to enable us to offer it to another patient.  Cancelling an appointment with less than 24 hours’ notice, or failing to attend a scheduled appointment may result in being charged a non-attendance fee of $20.00 which will need to be paid before any future appointments can be made. Please note that non-attendance fees must be paid in full by the patient and cannot be claimed on Medicare.

Contacting Us

If you wish to speak to the doctor or nurse, please tell the receptionist how urgent the matter is. If they are unable to speak to you straight away the receptionist will take down your contact details and the doctor or nurse will return your call as soon as possible.

Reminder System

Our Practice uses a reminder system called Hot Doc which will text message a friendly reminder for all upcoming appointments.  Sometimes this system will also require you to answer some questions prior to the appointment, this will assist the doctor or nurse with your appointment.


Our Practice is very committed and proactive to health promotion and preventative care. We may issue you with a recall notice from time to time, offering preventative health services appropriate to your care. If you do not wish to participate in this system, please advise your doctor or the practice nurse.

Prescriptions and referrals

If you require a referral to another health professional such as a specialist, an appointment is legally required even for an ongoing referral or a known condition.

All prescriptions (including repeat prescriptions) are best made during an appointment, so we can monitor your progress and alter the management of your medication, if necessary.


The results of any tests you have had will be sent to your consulting doctor. We will contact you if there is any area of concern and you need to be notified, or if you need to make a follow up appointment. If you would like to know the results of any of your tests, please call the clinic to make an appointment to go through the results with your doctor. Results will not be sent to you via email or fax.

Patient Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Email Policy

Our Practice does not generally communicate with patients via email as it is not a secure medium. For all enquiries or to make an appointment, please call us on (02 4384 7200.

Patient Feedback

We welcome patient feedback on ways to improve our service.  Please speak to our doctors or Business Manager with your feedback and/or concerns or issues, Occasionally, we will ask patients to fill out a confidential questionnaire on their views of the practice and how it can be improved.  If you have a complaint about any of our services, please speak to us first to assist us in resolving it for you. If you feel unable to do this or are unhappy with our response, you can contact the Health and Community Services Complaints Commissioner on 1800 232 007 or at


  • Air Conditioned Facility
  • Baby Change Facilities
  • Magazines
  • Bus Stop Nearby
  • Free Council Carpark across the street
  • Disabled Parking
  • Free Onsite Parking
  • Free Street Parking
  • Parent & Family friendly Parking
  • Motorcycle Parking
  • Pram Friendly Clinic
  • Same day appointments available
  • Disabled Toilet
  • Wheelchair Access


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