Patient Information

We are committed to quality care and putting our “Patients First”

Patient Announcement

General Consultation Appointment Times

It is extremely important that our GP’s allow sufficient time to meet our patients needs so please book the appropriate consultation.

Standard Consultation – 1 to 2 issues
Long Consultation – Multiple or complex issues

Payment Methods

As banks are moving towards no Teller service it is becoming more difficult for us to get notes for change for patients. 

CASH: We are happy to accept cash but please ask if you can provide the exact amount 

TYRO: We accept payment bank credit and debit cards – patients will be required to cover the transaction fee costs 

DIRECT DEBIT: We accept payment by direct debit to the GP bank account.  You will need to do this onsite in the Practice and email a completed remittance advice to admin@completehealthatcrossways.com.au.

Fees

We are a private billing medical practice and appreciate the full payment of fees on the day of consultation.  Payments may be made by Cash, Credit Card and EFTPOS.  In most cases, Medicare rebates can be credited back to your account immediately if you have an EFTPOS card with a cheque or savings facility.

Please note that bulk billing is not available for all patient groups on Saturdays.

Our Practice Fees:

General Consultation Fees – Monday to Friday

QUICK Consultation (under 5 minutes)

Standard Consultation: (Under 20 minutes)

Long Consultation: (more than 20 minutes under 30 minutes)

Special Consultation: (between 30-45 minutes)

Telephone Consultation

General Consultation Fees – Saturday

All consultations will be privately billed on Saturdays and Public Holidays.

STANDARD Consultation (under 20 minutes)

LONG Consultation(more than 20 minutes under 30 minutes)

SPECIAL Consultation (between 30-45 minutes)

Telephone Consultation

All other practice fees:

Skin Checks no Biopsy – Standard

Skin Checks no Biopsy – Long (36)

Skin Checks no Biopsy – Special (44)

Skin Checks with Biopsies – Standard

Skin Checks with Biopsies – Long

Skin Checks with Biopsies – Special

IUD Insertion (35503) & 36 + Pregnancy Test (73806)

IUD Removal & Insertion (36) & Pregnancy Test (73806)

Implanon Insertion (14206) & 23/36 & Pregnancy Test (73806)

Implanon Removal

Implanon Removal & Insertion

Menopause/ Perimenopause Initial

Menopause/ Perimenopause - Follow up Standard

Menopause/ Perimenopause - Follow up Long

Menopause/ Perimenopause - Follow Up Special

Chronic Disease Pain Management Initial

Alternative Pain Therapy Initial

Alternative Pain Therapy Follow Up Standard

Alternative Pain Therapy Follow Up Long

GP Management Plan

Team Care Arrangement

Review of GP Management Plan or Team Care Arrangements

GP Mental Health Treatment Plan (20 – 30 minutes)

GP Mental Health Treatment Plan (40 minutes or more)

Mental Health Consultation

Review of GP mental health treatment plan

Biopsy of skin

Holter Monitoring (Continuous ECG monitoring)

Theatre Booking Fee – Simple Excisions

Theatre Booking Fee – Complex Excisions

Removal of Sutures only

RTA Medical – NSW Fitness to Drive

Injection administered by Nurse

Iron Infusion

INR attended to by Nurse

Ear Syringe must be seen by GP before booking an appointment with Nurse for this procedure

Non Attendance Fee (without 3 hours notice)

Transfer of Medical Records to another Medical Practice

Our After Hours Fees are:

Quick Consultation: (Under 5 minutes)

Standard Consultation: (Under 20 minutes)

Long Consultation: (more than 20 minutes under 30 minutes)

Special Consultation: (between 30-45 minutes)

Opening Hours

We are open Monday to Friday.

 

Our Practice is open for appointments on the following days.

Monday

8am to 6pm

Tuesday

8am to 5pm

Wednesday

8am to 6pm

Thursday

8am to 5pm

Friday

8am to 4pm

Saturday

9am to 1pm

Consultations

Appointments

Appointments are made in 15-minute intervals. If you feel that you will need longer with the doctor, please let the reception staff know when you are making the appointment. We understand that many problems require same-day attention and our reception staff will do their best to fit in appointments for urgent matters.

Booking an Appointment

To make an appointment, you can either BOOK ONLINE or call (02) 4384 7200.   Our appointments are in the following timeslots – 5, 15, 30, 45 minutes or longer.   If you have several issues that you wish to discuss or something that may need more in-depth assessment (such as mental health issues, post-natal checks, non-specific symptoms, complex issues, relationship problems, care plans or health assessment) please ask for a longer appointment. 

Long Appointments

The following appointments will require a longer appointment:

  • New patient appointment
  • Driving medical
  • Health Assessments
  • Skin checks
  • Healthy heart checks
  • Immunisation (children)

Please advise the Reception team when making these types of appointments.

Non-attendance

We ask that you provide us with at least 3 hours notice should you not be able to attend a booked appointment to enable us time to offer this appointment to another patient.

Patients who cancel an appointment with less than 3 hours notice or failing to attend a scheduled appointment will be charged a non-attendance fee.

The non-attendance fee for a standard appointment is $50.00 and a long appointment is $90.00.

Please note that the non-attendance fee will need to be settled prior to scheduling a future appointment.

Contacting Us

If you wish to speak to the doctor or nurse, please tell the receptionist how urgent the matter is. If they are unable to speak to you straight away the receptionist will take down your contact details and the doctor or nurse will return your call as soon as possible.

Reminder System

Our Practice uses a reminder system called Hot Doc which will text message a friendly reminder for all upcoming appointments.  Sometimes this system will also require you to answer some questions prior to the appointment, this will assist the doctor or nurse with your appointment.

Recall

Our Practice is very committed and proactive to health promotion and preventative care. We may issue you with a recall notice from time to time, offering preventative health services appropriate to your care. If you do not wish to participate in this system, please advise your doctor or the practice nurse.

Prescriptions and referrals

If you require a referral to another health professional such as a specialist, an appointment is legally required even for an ongoing referral or a known condition.

All prescriptions (including repeat prescriptions) are best made during an appointment, so we can monitor your progress and alter the management of your medication, if necessary.

Results

The results of any tests you have had will be sent to your consulting doctor. We will contact you if there is any area of concern and you need to be notified, or if you need to make a follow up appointment. If you would like to know the results of any of your tests, please call the clinic to make an appointment to go through the results with your doctor. Results will not be sent to you via email or fax.

Patient Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Email Policy

Our Practice does not generally communicate with patients via email as it is not a secure medium. For all enquiries or to make an appointment, please call us on (02 4384 7200.

Patient Feedback

We welcome patient feedback on ways to improve our service.  Please speak to our doctors or Business Manager with your feedback and/or concerns or issues, Occasionally, we will ask patients to fill out a confidential questionnaire on their views of the practice and how it can be improved.  If you have a complaint about any of our services, please speak to us first to assist us in resolving it for you. If you feel unable to do this or are unhappy with our response, you can contact the Health and Community Services Complaints Commissioner on 1800 232 007 or at www.hcscc.sa.gov.au

FACILITIES

  • Air Conditioned Facility
  • Baby Change Facilities
  • Magazines
  • Bus Stop Nearby
  • Free Council Carpark across the street
  • Disabled Parking
  • Free Onsite Parking
  • Free Street Parking
  • Parent & Family friendly Parking
  • Motorcycle Parking
  • Pram Friendly Clinic
  • Same day appointments available
  • Disabled Toilet
  • Wheelchair Access

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