OUR PRACTICE

“Reception staff are always friendly, supportive & helpful.”

“Privacy was upheld and I could open up about my health issues.”

“They helped me out with all of my extra Admin.”

“Reception is friendly & supportive.”

78%

APPOINTMENT

– Seeing the GP of your choice
– Appointment for a time that suited you
– Waiting time after arriving at the Practice

92%

RECEPTION EXPERIENCE

– Were welcoming upon your arrival
– Were professional in dealing with you
– Considered your needs in all dealings

91%

PRIVACY

– Privacy when you were examined
– Able to discuss personal issues that sensitive
– Way information was given to other clinicians

93%

INTERPERSONAL

– Treated you with respect
– Time to talk about important to you
– Cared about you as a person

90%

COMMUNICATION

– Helped you understand your condition
– Involved you in decisions
– Explained purpose of treatments

89%

INFORMATION

– Useful information re treatment
– Information about side effects
– Information on how to stay healthy

OUR CLINICIANS

“GP’s are happy to answer questions & discuss options.”

“GP very thorough communication not leaving me with questions.”

“I felt very cared for & wlecomed by the GP, not rushed & much less anxiety for me”

‘GP’s are thorough, polite & friendly.”

“As we left our appointment with Dr Dan, my 3 year old asked if we could always come back to this Practice to see him when she is sick. Thank you for making a trip to the Doctor an enjoyable experience.””

Our Improvements

We appreciate your patience with wait times when you arrive however some patients present to the GP with complex issues which does take time. We recommend long appointments for these type of appointments which are now shown on our website under Long Appointments.

You have asked for more availability of appointment types and shorter wait times for next appointment, we are actively working with Agencies and others to recruit new GP’s. We are expecting 2 new FT GP’s to commence with us early 2024.