Patient Feedback

This is what our patients say about our service

OUR PRACTICE

“Reception staff are always friendly, supportive & helpful.”

 “Privacy was upheld and I could open up about my health issues.”

“They helped me out with all of my extra Admin.”

“Reception is friendly & supportive.”

78%

APPOINTMENT

– Seeing the GP of your choice
– Appointment for a time that suited you
– Waiting time after arriving at the Practice

92%

RECEPTION EXPERIENCE

– Were welcoming upon your arrival
– Were professional in dealing with you
– Considered your needs in all dealings

91%

PRIVACY

– Privacy when you were examined
– Able to discuss personal issues that sensitive
– Way information was given to other clinicians

93%

INTERPERSONAL

– Treated you with respect
– Time to talk about important to you
– Cared about you as a person

90%

COMMUNICATION

– Helped you understand your condition
– Involved you in decisions
– Explained purpose of treatments

89%

INFORMATION

– Useful information re treatment
– Information about side effects
– Information on how to stay healthy

OUR CLINICIANS

“GP’s are happy to answer questions & discuss options.”

“GP very thorough communication not leaving me with questions.”

“I felt very cared for & wlecomed by the GP, not rushed & much less anxiety for me”

‘GP’s are thorough, polite & friendly.”

“As we left our appointment with Dr Dan, my 3 year old asked if we could always come back to this Practice to see him when she is sick. Thank you for making a trip to the Doctor an enjoyable experience.””

Our Improvements

 We appreciate your patience with wait times when you arrive however some patients present to the GP with complex issues which does take time. We recommend long appointments for these type of appointments which are now shown on our website under Long Appointments.

You have asked for more availability of appointment types and shorter wait times for next appointment, we are actively working with Agencies and others to recruit new GP’s. We are expecting 2 new FT GP’s to commence with us early 2024.

Feedback Form

The doctors and staff at Complete Health at Crossways are committed to providing you with a high standard of patient care.  We seek and welcome your input with any suggestions or feedback to help us improve our service.  This online feedback form will be emailed directly to the Practice Manager of Complete Health at Crossways.

Your responses are treated in confidence.

What is your age?

Have you been to another General Practice in the last year?

How many times have you visited this practice in the past 12 months?

How long have your been coming to this practice?

Was this visit for yourself or someone you are caring for

Gender:

Do you Consider yourself to be of Aboriginal and/or Torres Strait Islander descent?

Which Language do you speak at home? (Tick all Spoken)

Highest Level of Education:

Health Care Card type:

2 + 15 =

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